Learning When to Treat Business Processes: Prescriptive Process Monitoring with Causal Inference and Reinforcement Learning
学习业务流程的干预时机:结合因果推断与强化学习的处方性流程监控
Increasing the success rate of a process, i.e. the percentage of cases that end in a positive outcome, is a recurrent process improvement goal. At runtime, there are often certain actions (a.k.a. treatments) that workers may execute to lift the probability that a case ends in a positive outcome. For example, in a loan origination process, a possible treatment is to issue multiple loan offers to increase the probability that the customer takes a loan. Each treatment has a…