Enhancing Airline Customer Satisfaction: A Machine Learning and Causal Analysis Approach
提升航空客户满意度:机器学习与因果分析方法
This study explores the enhancement of customer satisfaction in the airline industry, a critical factor for retaining customers and building brand reputation, which are vital for revenue growth. Utilizing a combination of machine learning and causal inference methods, we examine the specific impact of service improvements on customer satisfaction, with a focus on the online boarding pass experience. Through detailed data analysis involving several predictive and causal…