Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data
非齐次泊松过程的贝叶斯预测及呼叫中心应用
A call center is a centralized hub where customer and other telephone calls are handled by an organization. In today's economy, call centers have become the primary points of contact between customers and businesses. Thus accurate predictions of call arrival rates are indispensable to help call center practitioners staff their call centers efficiently and cost-effectively. This article proposes a multiplicative model for modeling and forecasting within-day arrival rates to a…